Order & Cancellation Policy

🛒 Order & Cancellation Policy (rrmmart.shop)

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Our Commitment

At rrmmart.shop, our goal is to ensure a smooth and transparent ordering process from start to finish. This policy outlines our procedures for order placement, processing, and cancellations to keep you fully informed.

1. Placing Your Order & Order Confirmation

When you place an order on our website, you are responsible for providing accurate and complete information, including your name, shipping address, and payment details.

  • Order Confirmation: After you complete your purchase, you will receive an automated Order Confirmation email. Please note, this email is a receipt acknowledging that we have received your order. It does not constitute the acceptance of your order.
  • Order Acceptance: An order is considered accepted by us only after your payment has been successfully processed and we have verified the order details.

2. Order Processing

  • Processing Time: We process all orders within 1-3 business days (Monday - Friday, excluding public holidays).
  • Peak Seasons: During sales events or holidays, processing times may be slightly longer. We appreciate your patience.
  • Shipping Notification: Once your order has been processed and shipped, you will receive a Shipping Confirmation email containing your tracking number.

3. Order Cancellation

We understand that sometimes you may need to cancel an order.

  • Cancellation Window: You may request a cancellation within 24 hours of placing your order. To request a cancellation, please email us immediately at support@rrmmart.shop with your order number and "Cancellation Request" in the subject line.
  • After the Window: If your request is made after 24 hours or after the order has been shipped, we cannot guarantee a cancellation. In such cases, the order will be treated as a return, and you will need to follow the instructions in our Refund & Returns Policy.

4. Changes to Your Order

If you need to make a change to your order (such as updating the shipping address or changing an item's size/color), please contact us within 24 hours. We cannot guarantee that changes can be made after the order has entered the processing stage, but we will do our absolute best to accommodate your request.

5. Order Verification and Fraud Prevention

To protect our customers, we reserve the right to perform additional verification on any order. We may also cancel any order if we suspect fraudulent activity. If your order is canceled for this reason, any payment made will be fully refunded.

6. Out-of-Stock Items

In the rare event that an item in your order becomes unavailable after your purchase, we will notify you immediately via email. We will offer you the choice of:

  • A full refund for the unavailable item.
  • A store credit of equivalent value.
  • A suitable replacement item.

7. Contact Us

For any questions about your order, please do not hesitate to contact us:

  1. Email: support@rrmmart.shop
  2. Business Address: 920 Clairmont Ave, Birmingham, AL 35222, USA